Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Cloud Terminal ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our services. By using the Service, you consent to the practices described in this Policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Register for an account
• Subscribe to our newsletter or marketing communications
• Fill out a contact, support, or inquiry form
• Make a purchase or subscribe to a paid plan
• Participate in surveys, promotions, or beta programs
• Submit content, data, or files to the Service
• Communicate with us via email, chat, or other channels

This may include your name, email address, phone number, billing and payment information, company name, profile information, and any other information you choose to provide.

Information Collected Automatically

When you access or use the Service, we automatically collect certain technical information, including:

• IP address, device identifiers, and browser type
• Operating system and device information
• Pages visited, features used, and time spent on the Service
• Referring website and search terms used to find us
• Log data, crash reports, and diagnostic information
• Approximate location derived from your IP address

Information from Third Parties

We may receive information about you from third parties, such as authentication providers (e.g., Google, GitHub), payment processors, analytics partners, and advertising platforms. This information is combined with the data we collect directly.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service
• Create and manage your account and authenticate access
• Process transactions, billing, and send related confirmations
• Send service announcements, security alerts, and administrative messages
• Send newsletters, product updates, and marketing communications (where permitted)
• Respond to your inquiries and provide customer support
• Monitor usage, analyze trends, and develop new features
• Personalize your experience and deliver relevant content
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms

3. Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Contract: Processing necessary to provide the Service you have requested
• Legitimate Interests: Improving our Service, securing our systems, and conducting business operations
• Consent: Where you have given specific consent (e.g., marketing emails)
• Legal Obligation: Compliance with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to operate and improve the Service. Cookies help us:

• Keep you signed in and remember your preferences
• Understand how the Service is used and improve performance
• Measure the effectiveness of features and content
• Deliver relevant advertising and marketing (where applicable)

You can control cookies through your browser settings or via our cookie preferences (where available). Disabling cookies may affect the functionality of certain features.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: Third parties that perform services on our behalf, such as hosting, payment processing (e.g., Stripe), email delivery, analytics, and customer support — under contractual confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets — successor entities will be bound by this Policy
• Legal Compliance: When required by law, subpoena, court order, or government request, or to protect our rights, property, safety, or that of our users or the public
• With Your Consent: Any other sharing with your explicit consent or at your direction
• Aggregated or De-identified Data: We may share data that cannot reasonably be used to identify you

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure to:

• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse
• Maintain business records for legitimate purposes

When personal data is no longer needed, we will delete or anonymize it in accordance with our retention practices.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk.

If we become aware of a security incident affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information ("right to be forgotten")
• Portability: Request a machine-readable copy of your data
• Restriction: Request that we limit how we process your data
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Opt-Out: Unsubscribe from marketing communications via the link in any marketing email
• Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details in Section 14. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling your request.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined under the CCPA. To exercise these rights, contact us as described in Section 14.

10. International Data Transfers

We may transfer, store, and process your information in countries other than your own, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your information when transferred internationally.

11. Third-Party Services

The Service may contain links to or integrate with third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you use.

12. Children's Privacy

The Service is not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16 without verifiable parental consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page, with the "Last updated" date at the top. For material changes, we will provide reasonable notice (such as by email or an in-app notification) before they take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Email: privacy@cloudterminal.ai